Thank you for shopping with EKS Collective. We value your support and strive to provide you with the best products and services. Please read this Refund Policy carefully before making a purchase. By purchasing products from EKS Collective, you agree to the terms outlined in this policy.
Return/Exchange Policy
EKS Collective will happily grant a return for online store credit only. We unfortunately do not offer reimbursement for the original shipping cost and you will be solely responsible for the returned item(s) shipping cost. The following requirements must also be met:
I. Item(s) are within 14 days of delivery date
II. Item(s) are perfect, unworn in its new condition with all tags still attached.
III. Items(s) are not “Final Sale”
Exchange Policy
EKS Collective will happily grant an exchange only for the same product. We unfortunately do not offer reimbursement for the original shipping cost and you will be solely responsible for the returned item shipping cost. The following requirements must also be met:
I. Item(s) are within 14 days of delivery date
II. Item(s) are perfect, unworn in its new condition with all tags still attached.
III. Items(s) are not “Final Sale”
Please email info@eks-collective.com and include the following information to begin the return/exchange process. Email response time is 24-48 hours.
- Reason for return/exchange.
- Order number and/or name of purchaser.
Domestic (Canada) Return Policy
We do not assume the responsibility of compensation or any reimbursement of returned packages that are lost, damaged or stolen during transit without the proof of delivery to EKS Collective.
International Return Policy
Duties and customs fees paid in advance are considered non-refundable. We do not assume the responsibility of compensation or any reimbursement of returned packages that are lost, damaged or stolen during transit without the proof of delivery to EKS Collective.